Terms of service

Last Updated: June 2026

Welcome to Krowsy. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. General

Krowsy provides premium pet care products and related services through our online store.

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian to use our services.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products

We strive to display our products as accurately as possible.

However, product colors, packaging, and appearance may vary slightly depending on your device or updates made by manufacturers.

We reserve the right to:

  • Modify product descriptions

  • Change prices without prior notice

  • Limit product quantities

  • Discontinue products at any time

3. Orders

By placing an order, you agree that:

  • All information you provide is accurate and complete.

  • You are authorized to use the selected payment method.

  • Your order may be subject to verification before processing.

Krowsy reserves the right to refuse or cancel any order suspected of fraud, unauthorized activity, pricing errors, or stock availability issues.

4. Pricing

All prices displayed on our website are listed in the selected store currency unless otherwise stated.

Prices may change without notice.

Applicable taxes and shipping charges will be calculated during checkout where required.

5. Shipping

Estimated delivery times are provided as a guide only.

Shipping delays caused by carriers, customs, weather conditions, or other events beyond our control are not the responsibility of Krowsy.

Please refer to our Shipping Policy for more information.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please review our Refund Policy before requesting a return or refund.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Icons

  • Videos

  • Website design

  • Text

is the property of Krowsy or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission.

8. Prohibited Use

You agree not to use our website to:

  • Violate any applicable laws or regulations.

  • Commit fraud or provide false information.

  • Upload malicious software or viruses.

  • Attempt unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Infringe upon the rights of others.

We reserve the right to terminate access to users who violate these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Krowsy shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable product.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

10. Third-Party Services

Our website may contain links to third-party websites or services.

Krowsy is not responsible for the content, privacy practices, or policies of third-party websites.

Use of third-party services is at your own risk.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon being posted on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Krowsy operates, without regard to conflict of law principles.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with Krowsy. We appreciate your trust and look forward to serving you and your pets.