Refund Policy

Last Updated: June 2026

At Krowsy, your satisfaction is important to us. We want you and your pet to love every purchase. If you're not completely satisfied, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in the original packaging.

• Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if they have been opened or used:

• Pet Dental Finger Wipes

• Any grooming or hygiene product that has been used

• Gift cards

• Clearance or final sale items

If your product arrives damaged or defective, please contact us immediately so we can arrange a replacement or refund.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order is damaged, defective, or you received the wrong item, contact us within 7 days of delivery with:

• Your order number

• Clear photos of the item

• Photos of the packaging (if applicable)

We'll review your request and resolve it as quickly as possible.

How to Start a Return

To request a return, please contact our customer support team with your order details.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

We only replace items if they arrive damaged, defective, or if you receive the wrong product.

If you need a replacement, please contact our support team with your order information.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled.

Shipping Costs

Shipping charges are non-refundable unless the return is due to:

• A damaged item

• A defective product

• An incorrect item sent by Krowsy

Customers are responsible for return shipping costs unless the return is the result of our error.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact our customer support team.

We're always happy to help and will do our best to make things right.