Last Updated: June 2026

Thank you for shopping with Krowsy. We're committed to delivering your order as quickly and safely as possible.

Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after your order is placed.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Delivery times vary depending on your location.

Region	Estimated Delivery Time
United States	5–11 Business Days
Canada	7–15 Business Days
United Kingdom	5–10 Business Days
Australia	6–12 Business Days
New Zealand	7–15 Business Days
Europe	7–15 Business Days
Other Countries	8–20 Business Days

Please note that these are estimated delivery times and may vary during peak seasons or due to customs processing.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery location.

From time to time, Krowsy may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update after your package has been dispatched.

You can also track your order anytime through our Track Your Order page.

Multiple Items

If you order multiple products, they may arrive in separate packages.

This helps us ship your order faster from the nearest available fulfillment location.

You will receive tracking information for each shipment if your order is split.

Shipping Delays

While we work hard to meet estimated delivery times, occasional delays may occur due to:

• High order volumes

• Weather conditions

• Customs inspections

• Carrier delays

• Public holidays

• Unexpected logistical disruptions

We appreciate your patience and understanding should any delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Krowsy is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error, contact us immediately. We'll do our best to update your order before it ships.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and provide an appropriate solution.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges, if applicable, are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Krowsy. We appreciate your trust and look forward to serving you and your pets.